Terms of service

1. Who we are

Organic Biyo is an independent online retailer. We select and sell natural personal-care products made by third-party manufacturers.

Questions about anything on this page: organicbiyo@gmail.com

2. How your order ships

We do not manufacture what we sell. Your order is packed and shipped directly by the manufacturer.

Your package will arrive under the manufacturer's brand name, not ours. That is normal and does not mean anything went wrong. The product label, ingredient list, and safety information on the package are the manufacturer's and take precedence over anything on this site.

For everything to do with your order — a missing package, a damaged item, a refund, a question — contact us. We handle it. You never have to deal with the manufacturer.

3. Who can order

You must be 18 or older. We ship worldwide, except to countries we are unable to serve; if we can't ship to your address, checkout will tell you.

4. Products and descriptions

We describe products as accurately as we can, but we can't guarantee that every description, image, or ingredient list is complete and current — the manufacturer may change a formula or its packaging. Colors, scents, and textures of natural ingredients vary between batches; that isn't a defect.

We may limit quantities, discontinue products, or correct errors at any time.

5. Health and safety

These are cosmetics, not drugs. They are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration.

Read the ingredient list on the actual package before you use anything. If you have known allergies or sensitive skin, patch-test on a small area first. If you're pregnant, nursing, or using a product on a child, ask a healthcare professional.

Stop using a product immediately if you get irritation or any reaction — and tell us, so we can pass it on to the manufacturer.

6. Prices and shipping costs

All prices are in US dollars.

Inside the United States, shipping is free. It is already built into the price you see — there is no separate delivery charge at checkout.

Outside the United States, shipping is $17 per order, plus $4 for every additional unit of the same product. Example: two units of the same item ship for $21, three for $25. If you are browsing from outside the US, that shipping cost is already reflected in the prices shown on the site; at checkout it appears as its own line, so the total stays the same either way.

Sales tax is calculated and added at checkout where we are required to collect it. Import duties and customs charges on international orders are a separate matter — see section 9.

The total shown at checkout is the amount you pay.

If something is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund you in full, even after you've received a confirmation email.

7. Orders and payment

Your order is an offer to buy. The confirmation email confirms we received it — the contract starts when we ship.

We may decline or cancel an order, including for suspected fraud, resale, or unavailability. If we do, you get a full refund promptly.

We charge your payment method when you place the order. Payments are handled by third-party providers; we never see your full card number.

8. Delivery

Delivery usually takes 3–5 business days within the United States and 3–7 business days internationally, after your order has been processed.

If we can't ship within the time we stated — or within 30 days if we didn't state one — we'll email you, offer you the choice to wait, and refund you promptly if you'd rather cancel.

Risk passes to you when the carrier delivers. If a package doesn't arrive, see our Refund Policy — we sort it out.

Please double-check your shipping address. Parcels that come back because the address was wrong, nobody accepted them, or import charges went unpaid can be reshipped once you cover the new shipping cost.

9. International orders, customs and duties

For deliveries outside the United States, your country may charge import duties, taxes, or customs handling fees. These are set by your local authorities, are not included in the price, and are your responsibility as the importer. We can't predict them and we can't refund an order that is abandoned or returned because they weren't paid.

Delivery times outside the US are estimates and can be extended by customs clearance, which is outside our control.

10. Returns and cancellations

All sales are final. Once your order is placed it cannot be cancelled, returned, exchanged, or refunded. Orders go straight into fulfillment, so there is no cancellation window.

The one exception: if your order arrives damaged, defective, or wrong — or doesn't arrive at all — contact us and we'll replace or refund it. The details are in our Refund Policy, which is part of these terms.

11. Our content

The text, layout, and Organic Biyo name and logo on this site belong to us. Please don't copy them for commercial use. Manufacturer brand names and marks belong to their owners.

12. Liability

We provide the site and the products "as is," to the extent the law allows. Our total liability for any claim is limited to what you paid for the order it relates to. We're not liable for indirect or consequential losses.

Nothing here limits liability for personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

13. Questions and disputes

Before anything formal, please just email us. Almost everything gets solved in one message. Nothing in these terms takes away mandatory consumer-protection rights you have where you live.

14. Changes

We may update these terms. The version live when you order is the one that applies to your order.

15. Contact

organicbiyo@gmail.com we reply within 1–2 business days, Monday to Friday.