Refund policy

1. No returns, no exchanges, no cancellations

We sell personal-care products that ship directly from the manufacturer. Once an order is placed it goes straight into fulfillment, so we can't cancel it, take it back, or swap it — including if you changed your mind, picked the wrong variant, or didn't like the scent or texture.

2. If something arrives damaged — contact us

This is the exception, and we handle it properly.

Email organicbiyo.com with your order number and photos of the item and the outer box:

damaged or defective, or the wrong item — within 7 days of delivery
never arrived, or tracking says delivered and it isn't there — within 30 days of the expected delivery date for US orders, 45 days for international orders

We'll replace it or refund it. You won't have to ship anything back to us.

3. What we can't refund

Parcels returned to the warehouse because the address was wrong or incomplete
Parcels refused at delivery, or abandoned because import duties weren't paid
Delays caused by customs clearance or the carrier

In those cases we can reship your order once you cover the new shipping cost.

4. How approved refunds are paid

If we approve a refund under section 2, we process it within 5 business days. It goes back to the payment method you used and usually appears within 5–10 business days after that, depending on your bank. We'll email you when it's on the way.