Shipping policy

1. Where we ship

We ship worldwide from our fulfillment partner's warehouse in the United States. If we can't deliver to your address, checkout will tell you before you pay.

Your parcel arrives under the manufacturer's brand name, not ours. That's normal — see our Terms of Service.

2. What shipping costs

Inside the United States: free. It's already built into the price you see. There is no separate delivery charge at checkout.

Outside the United States: $17 per order, plus $4 for every additional unit of the same product.

Order	Shipping
1 unit	$17
2 units of the same product	$21
3 units of the same product	$25
4 units of the same product	$29

If you're browsing from outside the US, that cost is already reflected in the prices shown on the site. At checkout it appears as its own line — the total stays the same either way.

3. How long it takes

Processing: 1–3 business days after you order
Delivery within the United States: 3–5 business days after dispatch
International delivery: 3–7 business days after dispatch, plus customs clearance

These are estimates, not guarantees. Customs, weather and carrier delays are outside our control.

If we can't ship within the time stated — or within 30 days if no time was stated — we'll email you, offer you the choice to wait, and refund you promptly if you'd rather cancel.

4. Tracking

You'll get a shipping confirmation with a tracking number as soon as your order leaves the warehouse. Tracking can take up to 48 hours to show its first scan.

5. Customs, duties and taxes

For deliveries outside the United States, your country may charge import duties, taxes or customs handling fees. These are set by your local authorities, are not included in the price, and are yours to pay as the importer.

We can't predict them, and we can't refund an order that is returned or abandoned because they went unpaid.

6. Wrong or incomplete addresses

Please check your address before you pay. Parcels returned to the warehouse because the address was wrong, nobody accepted delivery, or import charges weren't paid are not refundable. We can reship once you cover the new shipping cost.

7. If your order doesn't arrive

Email organicbiyo@gmail.com if tracking has stalled, or the parcel is marked delivered and isn't there.

Please do it within 30 days of the expected delivery date for US orders, or 45 days for international orders, while the carrier claim window is still open.

We'll trace the shipment and then reship your order or refund you in full. You don't have to chase the carrier — that's our job.